My account is locked

An account can be temporarily or permanently locked. If your account is temporarily locked, you can try logging back in via the app or on the web by going here, and selecting 'Unlock.' If this method doesn’t unlock your account, please wait 48 hours, then try logging in again. Please note that these methods may not work in some cases, such as when accounts have been permanently locked.

If you attempt to log in to Snapchat and see a message that the account has been permanently locked, it means we've detected some activity that violates our Community Guidelines or Terms of Service, so we’ve locked your account and may have removed your content. You may have the ability to appeal this decision, as described here for account appeals.

For more information about what kind of lock you’re experiencing and why your account may have been locked, please go here.